Etapmus provides a full range of help desk services. Etapmus guarantees our service level agreements and high availability from our technicians by using multi-tiered services including multi-tier support. With primary operations in Dallas our core support staff is based here in the United States this helps eliminate frustrating language barriers in understanding the issues with users.

Etapmus operates its Network Operation Centers (NOC) from the Central US, in Dallas, TX. Our distributed staffing model allows us anytime access to our tools and monitoring. We also have a newly built state of the art Data Center. From there we provide all levels of managed services, cloud services, and voice service monitoring and maintenance.

Our monitoring platform provides a sophisticated set of tools that enables our 24 X 7 NOC and our Support teams to react in near real-time to alerts and notifications as they occur. Network uptime is measured by the tools and processes in place to know when failure or potential failure is about to occur.

Our 24/7/365 Proactive Network Monitoring Never Sleeps:

• Monitors the critical health status of devices and line of business applications.
• Generate predictive failure alerts so we can remotely diagnose problems before they occur or have time to make necessary changes. For example, a low disk space alert may show the need to archive data, to free up space before a server crashes due to running out of available disk space.
• Able to restart essential services automatically.
• Capacity planning reports for informed IT purchasing and budget decisions.
• Minimize network and device downtime that causes lost productivity.

Microsoft alone releases hundreds of patches per quarter for your Windows-based workstation PCs, laptops and Servers. Most companies overlook the critical nature of keeping these patches current and up to date. Also overlooked, is the fact that some legacy applications and Internet Cloud services may stop working if certain patches are installed. While roughly 10% of these patches are considered critical, that can cause an adverse impact on your hardware and/or network. Most of these patches are security related and will improve your existing network environment performance. With Etapmus remote management software, we manage the approval process to ensure that the patches you need are installed and the ones that should not be are not. This helps maximize the uptime and stability of your network and keeps your users working.

Security of your network is your businesses most critical line of defense against intruders and malicious hackers. “Hardening” Security is all about strict process controls and configuring your environment to minimize openings for attack. It minimizes network security vulnerabilities, reduces the attack surface, and helps your organization avoid becoming a victim of zero-day exploits and attacks. Yet most security solutions try to simply limit blunt, straight forward outside access to the system where your sensitive data resides, the external perimeter focused approach to security. These traditional security measures leave your infrastructure vulnerable to attack and compromise. Etapmus can provide a security configuration management solution that helps to reduce the attack surface and provide a safer computing environment. With the introduction of the “Cloud” to businesses combined with “Bring Your Own Device” (BYOD) and mobility of tablets and smartphones, Security hardening is becoming the buzzword of today, not just tomorrow’s buzz.

Etapmus maintains a qualified staff of field service Technicians that will be dispatched as soon as an IT triage process determines that on-site IT support will be needed. Through our own direct staff and our partners we can manage and dispatch field technician/network engineers to all 50 states.

Trouble/Service tickets can be opened one of three ways:
- Directly from your desktop via system tray icon
- From an email directly into the support system.
- Or a direct phone call into the NOC’s Service Desk